Customer Testimonials
I needed to have extensive repairs done on my 2008 DTS Cadillac in the past two months. Since car is so old many of the parts needed were not available with GMC and had to be second sourced from various locations. I had not experienced any signs of problems until car was towed into MKB and troubleshooting/diagnostics revealed multiple parts that needed to be replaced.
With Sean who always take care of my car's need, always been a very good experience.
Brought my 2025 Envista in for first oil change. Service Rep, Alex Razo, had scheduled me for 8:00 am, and was attended to shortly after my arrival. He made note of any concerns and requests, and directed me to the waiting area. At about 9:15 he let me know my car was ready. Everything that needed to be done was accomplished. Alex was very helpful during my scheduling process. His professional, friendly workmanship is a valuable asset to the dealership and its customers. Totally satisfied. I will return again as needed with pleasure.
Service technician Alex Razo was very courteous and professional. He provided a very good experience.
I am very pleased with the friendliness, timeliness and the expertise of the staff. Appreciation
Little to no communication. Took a week to start the work. Issue not resolved Had to involve the manager
I always have a great experience with MKB, and it just gets better; they always treat me with respect and dignity, and try to save me money whenever they can. I wouldn't take my cat any place else.
Resolved questions. I'm thankful Good personalized experience. He attentive to me and he was a good listener
Excellent service as usual! Thoroughly reviewed everything that was going to be done and timeline that it would take to complete.
Most excellent. Oscar was helpful and knowledgeable. Oscar did what he could to make my experience pleasurable and memorable.
I'm traveling from Pennsylvania and Sean treated me great. Sean was very customer friendly and helpful
Very clear and professional staff. My Wife and myself have been doing business for the last two years and are very pleased with the entire staff.
Charged more than sticker, falls short at service and Chris Heine tried to scam me about an oil cap change that never happened. It is keeping me from buying the new model year Escalade from your dealership
Love the service department there. One of the best I have ever seen. Very professional
Great communication by Sean in the service writing department. Got the truck back clean and running perfect
This was our 6th vehicle purchased from MKB Frank our salesman is so accommodating and a pleasure to work with.
Luis was great to assist my vehicle and keep me updated. Thank you for the service.
Always great service. The team always works hard and their follow through is amazing . Great job
Great people, great service. I recommend MKB very highly to anyone interested in excellence and convenience.
Awesome service! My service rep, Remy Minter, was so nice, personable, and helpful. I will definitely be going back for future services.
Luis was great but my software update was not completed as requested. The oil status in the car was not updated. Things I expected the technician to complete.
Was told they would have my car a couple days. Had it for a week and didn't fix anything I brought it in for and still had to pay $1100
Great visit advisor was the best. Will bring my vehicle again and recommend all my friends and family.
Mechanical defect on my truck My mirror kept retracting and repeating and I needed assistance
Mechanical defect on my truck My mirror kept retracting and repeating and I needed assistance
Long wait time Long wait time. Took an hour and a half just to do an oil change and wash the car
Great service and fast service from Alex. Thank you so much! See you again soon
Straight forward. I appreciate the inspection video and mechanics assessment - it made me more comfortable approving work when he was not just telling me about it but was showing it to me on the video
Prompt and efficient. Sean is the best Service Advisor I've ever had. Sean always tracks my car's progress and keeps me informed. In addition he's knowledgeable and always pleasant to deal with.
Efficient, welcoming, thorough Answered all my question, provided water while I waited, dealership was clean, everyone was professional, wait time was short
Friendly and professional I would recommend your service to my friends and family Thank you Shawn for digging And finding things to fix Send this to Shawn Thanks
They were great and finished in a timely matter for a recall on my behicle
Helpful, informative, efficient, explaining steps & options along the way. I felt like a valued customer.
Outstanding service!!! Personnel are kind and so helpful I wouldn't go anywhere else for service.
He was super friendly and gave excellent customer service. Oscar is very kind and greets everyone with a wonderful attitude.
Great work by Kevin Knepper Greg White and Charlie Folk. They made my dealership experience great.
I was my 1st on my new GMC truck. Remy explained how the system works as well the details and time frame of my appointment. Remy was easy to work with.
Friendly, sincere and honest I would not hesitate to come back and have my car serviced at your dealership… Ezekiel went out of his way to make sure everything was handled correctly
First class service from Kevin! Kevin provides knowledgeable efficient personalized first class service Kevin provides knowledgeable efficient personalized first class service to me for all 3 of my vehicles.
Very professional and helpful staff Everyone was very helpful. Professional and courteous Clean facility with alot of amenities
Multiple issues, all logged with MKB, until Kevin took over. Cognitively challenged service advisors. That's all folks.
You need more customer service reps on the weekends. One customer representative is not enough for the customers on saturdays. Cashier, young man on Saturday, what's very helpful? And also he assisted me on learning the features of my car.
I've been to a host of GM dealers in the city and keep coming back to MKB because of the service they provide.
Long wait for anyone to pay attention to me or even say something to me. Slight upset when I tried to get attention and clarify I was waiting. After that service was excellent. Super communicative, friendly, and full.
Guy doesn’t have people’s skills he’s rude , actually worst I have been to if customer service is like this I I don’t recommend anyone to go here , very unprofessional
The staff , very professional and knowledgeable and polite and caring. Excellent customer service and great advice
I had excellent service , very friendly yet professional at the same time Outstanding experience ????
Great communication on what to expect and how much it will cost. Good people skills. Car service completed in a timely fashion.
I do not like to go fog service because customers are made to stand up behind the service person inside an ugly office. This is my first time outing a Cadillac after being an Infinity, Lexus, Mercedes, Volvo customer and I never encounter service being so ugly. Your waiting rooms have very bad Coffee the 2 chooses are bad. Not une snak. I do not think it should be like that if I am the puñete of a Cadillac Lyriq 600
It's always great working with Alex. He always takes the time to explain everything and makes sure I leave satisfied.
Kevin did a great job, He kept me informed along the way. Very professional. Rks
Was immediately greeted and directed to park at the service area when I arrived. Someone came over to get my information then Alex walked over to sign me in. I worked in the waiting area comfortably, and in less than an hour my car was ready. Amazing experience.
Everyone was great! Remy was especially communicative & friendly! She is just the BEST! Excellent customer service!
Always clean, prompt and friendly people. Kevin Knepper has always been the most responsive, professional, friendly and funny serviceman I’ve had the pleasure of interacting with for many years!
Service was great and very thorough. But, like all dealers, expensive. Free car wash was nice.
Great customer service Oscar is amazing explains everything no surprises takes his time answering your questions not very common for a lot of car dealerships that man needs a raise
Perfect in all ways Charlie and jade were very intention on my success every step of the way . Great experience
Sean was great! The labor costing more than the parts is unbelievable. Sean was great
Been a customer for many many years, but many Cadillacs couldn't be happier. They've always taken care of me when I need it most and since my vehicle is in the shop so much lol it gets taken care of well.
No Everything was great please no more surveys I can't believe I'm still having a conversation with a robot
The were very respectful and courteous the moment we arrived. They did an excellent job.
Kevin K and truck service are awesome. I will be back. MKB is the best
Well, I bought the Cadillac there. I financed it there had all the maintenance done there. It's been almost 3 years and I don't plan on going anywhere else.
Great place way better than honor gmc I did Honor still owes me for lifetime oil changes never going back
Excellent customer service and atención to all details in my service, plus to myself as a customer thankyou.
My Service Advisor, Oscar Monroy, is helpful and expedited my service to accommodate my schedule.
Chris was very courteous and respectful. I was having an issue with the parking assist. He thought it might have been a software issue and the technician checked it out. The technician didn't find an issue. I tried the parking assist again and it worked just fine. ?? Thanks Chris
I needed a spare key for government vehicle. They crew got me in same day and got the transponder programmed. However, when I got home I realized the key portion had not been completed per the initial quote.
Thorough work, ok rental car, could have done a weekly update. Service.mgr spent his own money on gas.
He was very professional and getting in touch with me. Help me a lot did all what I ask thank you for great service I had experience with him.
After my first visit I was disappointed, only after contacting a manager was it fixed , the service dept could not find that I had purchased my car at that dealership, after much frustration I left but called to speak to the service manager and sales manager on Monday , and they found my vehicle with no issue ..
I've been dealing with Kevin for years and he is one of the best - knowledgeable, courteous, reliable, and always willing to take the time to explain the situation. He's trustworthy and a pleasure to work with.
Car was not washed as promised. Car was not charged, which is pretty surprising given you had it for 5 days. It was out left out in the heat and the dash cam fell off and the sticker it sticks to is no longer working properly and keeps coming off. Original issue I brought it in for was not fixed. Luis was not there when I came in as it was his day off so someone else tried to help me but couldnt figure out why i was still having an issue. Car still has issues with infotainment and my phone. ... Read More DealerRater - Aug 29, 2026
Oscar always cordial and helpful on every need of my sub service. He is above and beyond of customer service
Marvin K. Brown is a great dealership they were the only one who would get me what I wanted. Other dealers I went to trued to sell me what they had and would not even try to get what I wanted. This is the only dealership I will do business with in San Diego County from now on.
The dealership is a great place. I have been a customer for a while with no problem. Very reliable and clean. Very knowledgeable about there cars. Sean Heinen did a wonderful and excellent job take of my car while getting the repair done.
Service was on time and as expected. Comunications went good too. They delivery the car crean. Thanks
Always professional. Always available. An excellent experience. Will recommend to family and friends. Abundant selection of vehicles to choose from.
Felt service center didn't work on my car's issue Was told it's a past issue, no it happened several time in the last 2 weeks, even took video
Luis is an excellent service member at Marvin k brown. He has always been helpful with great service.
Chris was a an absolute pleasure to work with despite the repair circumstances. He was attentive and responsive thought out the entire process.
Everything was easy from check-in, getting updates, payment online, getting my car back. Very efficient, and nice people working with me b
Very professional and attentive Goes beyond to assist the customer, would recommend to friends and family
I was overwhelmed by the professionalism and spead of my repair. Especially being out of town when the problem occurred.
Oscar is always attentive and professional. Explains the process and issues - if anything comes up. Friendly, informed, respectful. The waiting room is comfortable and bright. Good. Car is always cleaned.
Super easy and professionalism. Sale man was super helpful. Excellent! Superb Awesome ?? Great. I'm done ??
Overall it was good it would be good to see and upgrade to the waiting area with better amenity's
Fred always takes care of me goes above and beyond, finance manager always gets me financed
Excellent customer service. Was delighted with quick responses to my questions. Will buy next car with them.
Great attention and service! I have been very happy with their availability and quality of work. Their staff is very assertive in the vehicle"s diagnostics and their work it of excellent quality.
Smooth quality service always working to solve my challenges. Best service manager I have had
Oscar is always very professional personable and knowledgeable. Explains his process every step of the way and simply as one of the best service reps in my whole life I've experience.
Luis and Chris were professional, knowledgeable and helpful. I was an 'out of towner' and felt like a local!!
Oscar had been very helpful the past three times we have gone in. Again hertz guys were horrible with customer service
Professional, knowledgeable, friendly Second to none. Best dealership in all of San Diego County. Convenient
I’d had a noise in that engine for three months. I took it to another Cadillac dealership multiple times and they were never able to diagnose it. Their last recommendation was to wait until something broke. Remy took a different approach. She drove the car with me, then went out a second time with the mechanic. The mechanic had it diagnosed almost immediately — collapsed lifter and a bent push rod. I’ll admit I was skeptical after everything I’d been through, but we moved forward with the work and he was exactly right. My Escalade has 144,000 miles on ... Read More DealerRater - Aug 22, 2026
He is very attentive, kind, and professional in everything. He explains in great detail everything my car needs
He's the only one at this dealership that has ever taken care of me with the care and personalization that he provides. He is knowledgeable in every aspect of this process and is very upfront about the necessary repairs to our vehicles.
I have used MKB for about 30 years and have had one service advisor. Wonderful
They were awesome great customer service very friendly. I’ll make sure I get my wallet. Would be happy to tell all my friends about them.