Our Reviews

Kevin was great.

Got me in and out for my needed meeting thank you.

Friendly service. Answered all my questions. Good coffee while waiting.

Great

Very friendly, and a great environment. All of the staff are very polite and professional.

Friendly staff, excellent, quick service. We will be back.

Kevin and Jade were amazing! I’m so thankful for them making my truck purchase as smooth as possible!

Facilities need updating. After tires were rotated, the steering wheel is now off center to the right

Was told they were not able to do all repairs.reciept also showed that .i argued my point and found out i was right so i asked for new reciept to reflect that and never recieved new receipt.

My salesman Fred Mobley was professional and very personable. He went the extra mile to find me a car that worked for me.

Great service writer

Excellent job by Sean Heinen.

Luis is always ever helpful and attentive. I am very happy with his service and customer advocacy.

Great service, the recall was gonna take a little longer than expected so it was an unexpected bonus of having a Lyft ride home. Due to working late, I was able to pick my keys up from the sale staff after service hours have closed. Sean and everyone did a wonderful job, I always enjoy and feel comfortable bringing my truck too Marvin K Brown Cadillac.

The gentleman that showed me cars was wonderful. His name was Gary. He was great.

Service took a little longer than expected. The coffee was good

Luis and his Team in Service are amazing. They are top notch at their skills! I also was able to drive the Brand New Hummer EV. Charging was a bit rough but it was so fun to drive. It is a tremendous dealership and unparalleled staff! I am grateful to have such confidence in Marvin K Brown!

It was great

The service people were great. The person who sold me the extended warranty was dishonest.

Oscar was great

Always a pleasant experience

Awesome experience

It’s always a pleasure having MKB Service my car.

Alex is great, but the timing to get my car out of service was inaccurate. I was told it'd be done at 3pm on Friday, but if it wasn't ready they'd have a rental car ready. I had to take a Lyft back to the dealer at my own expense and my car nor the rental were ready by 3:45pm. I ended up leaving in a Lyft without my car or a rental car and had to pick it up the next day.

Great service and a very efficient operation. First visit was complimentary and I’ll definitely be back after the experience.

Kevin was great as always, got my truck in when I wanted got me back out in a timely manner

Frank was great, he made the entire process easy and fast.

Oscar was great! My only issue was the webpage where selecting services was not operating properly for all the options. Oscar is reporting to responsible party to correct.

Great dealer experience. No salesman or finance pressure and an efficient process all around. Highly recommend MKB!

Great customer service and quick delivery of my truck.

We ask Kevin for suggestions on new tires for our Yukon and he worked deal that was very Acceptable.

Everyone there was very nice and helpful, and the process was quick and easy

Alex was awesome!

Gary Pacini was amazing to work with. He listened to what we were looking for and found exactly what we wanted. He did not try to oversell us and took his time to educate us on all of the features of the different vehicles. We would definitely work with him again!

Just great as always.

Jacob was great patient with us

Simon my advisor handled everything quickly and professionally. Keeping me informed completely along the way.

Very happy with the process

Good quick service

Good atmosphere

Alex made it possible for me to be road ready within the time frame I needed.

Timely and pleasant

I recently bought my first car, and I couldn’t be happier thanks to Gary! From the very beginning, he was incredibly kind and patient, making the whole process so much easier for me. Even though the sales manager was pretty rude and the first car I looked at had some scratches, Gary didn’t give up. He went above and beyond to find me an even better car that was just perfect for me. He also helped me get the best possible deal with the lowest payments, which I really appreciated as a first-time buyer. I truly recommend asking for Gary if you’re looking for someone honest, helpful, and genuinely caring throughout the process!

Easy process.I made a request online to be the first person to test drive a certain vehicle and I received a call that day saying the vehicle arrived 5 days early.3 hours later I was driving my new truck.No pressure and very professional staff.

Service was fast and done right

Every associate was professional and friendly

Dealing with the service department was a very smooth process. Everything was explained in a clear and straightforward way. I trust that repairs on my car will be done right at MKB.

Everything was great!

I feel that there are internal issues within the dealership. The consultant mentioned that he asked the technicians to make repairs/adjustments to my concerns (door seal) and they kept saying that it was fine. The consultant had to order a new replacement part and have it changed out on order to have it fixed. The second issue was a detected water leak on the windshield. No water was detected on the inside of the vehicle, but I did mention that I had two separate incidents where I wiped off water marks on the windshield. I realize that it's hard to recreate rain for an extended period of time when it does not rain that often in San Diego. The service must have been fine since we did not discuss it in detail. Thank you.

Very friendly and helpful service agent, Kevin.

Very good service, the person who helped me was very nice

I wanted to share some concerns regarding my recent service experience: I bought this 2025 Hummer in this same dealer a month ago, and despite having the vehicle in your shop for four days, two issues remained unresolved—one of which (a rear gate noise) should have required minimal effort to address. I was not provided with a loaner vehicle or any alternative transportation options during this time, which caused significant inconvenience. I requested four times that the vehicle be charged before pickup and even incurred fees during this period. I understand this service might not be offered, but my requests went completely unanswered. Rather than receiving a clear response, my messages were ignored. I hope this feedback helps improve future service interactions.

Excellent customer service

Your representatives were great but the service from MKB was just mediocre. This is the second transmission failure on a brand new vehicle. Getting a loaner was problematic., when I picked up the vehicle I was charged for gas that was supposedly used for a test drive in the vehicle was filthy It had been there for a while during rain and I guess dust blowing through the lot. The appreciation for myself as a loyal customer was nonexistent

The work was done adequately however the wait to get the part delivered and installed was exceptionally long.

Great service and keeping my car up to date with maintenence.

I made an appointment and arrived on time. I didn’t even see a service rep for 20 mins. I was there for an oil change and was told my Google Map sys needed an update, a 15 min job. I was there a total of 2 hrs! Entirely too long!

Gary made the transaction stress free and hassle free. Everything was ready to go when I arrived at the dealership.

Great Customer Service!!!

The system at the dealership is terrible. We also have a Toyota and when we make an appointment for service, we drop the car off and have answers that day and more often than not, service that day. The idea that dropping the car off at GMC is only to hold a place is incomprehensible. We dropped our car off on Friday and it didn’t get looked at until the following Thursday. What on earth kind of inefficiency is this? We will never be back for service nor will we be purchasing a GMC vehicle because of the poor customer service. You guys need to do better and have an improved system.

Charlie De Los Reyes and Juan were awesome. However my first sales person was let go and no one informed me until multiple texts and emails. I called the parts department a few days after purchase to order some product. The person I spoke to was having computer issues and promised to call me right back......that was several days ago and still no call! I purchased what I needed elsewhere. Last thing STOP using whatever tire shine product you use!! After driving my $100,000 dollar truck home i had to remove spots all over the side of the truck. Some still wont come out even after having a professional detailer attempt to remove.

First time i had worked with Kevin in service department. He was excellent. Kept me informed, car was ready when he said it would be.

Amazing Louis was super helpful.

This service was fast and well done. Previously, I had a longstanding issue with my vehicle and the service team was thorough and helpful.

great service

It truly was a hassle free experience. I really just wanted minimal interaction (maybe buy Carvana again) with buying a car but I saw what I thought was a good deal and decided to try buying from your dealership. I was afraid of being pressured by salesmen, etc. but Gary P handled everything perfect. Jade did great going through my financing too. Gary also helped me set up my On Star trial. I know salespeople may get $ for the trials per YouTube but it would probably be a week or two before I ever did it. Overall I had high trust in Gary and Jade. Of course most of all loved my deal at MKB and the incentives. Can't wait to drive my car! Thank you so much!! Cars give me such a headache so I hope I don't have problems for a few years if ever.

Kevin was great and helpful

I had a lot of deferred maintenance to attend to, so I expected some of the diagnosis and was prepared for additional work as well. The staff explained everything and kept in frequent communication regarding possible delays. This meant that when completion was in fact delayed, I wasn't surprised. I feel like my my 8-year-old Buick got an internal face-lift -- it drives like a younger car!

Kevin is great! He is very informative and thorough.

No great

Service was great! Thank you for taking care of my recall even though I didn’t buy my car with you guys…. Great experience

Just needed an oil change and they got me in and out pretty quickly.

Always great customer service provided at your dealership!

Since I was waiting, they seemed to prioritize my car and finished it quickly.

I took my car in for an oil change and general check over of brakes, wipers, engine, etc. My car was checked in and was ready to be picked up two hours later. I was given a ride home and picked up again. MKB also washed my car for me. Kevin Knepper is my service advisor and has been since the very late 90’s. He is the tops!

The gentleman Alex helping me out was great! Very friendly and helpful

Sean did a great job

Great service!

All good from start to finish

Seamless process and very quick transaction!

Fred Leon was very helpful and professional. He answered all my questions clearly and made the entire process smooth and easy. I really appreciated his support and would highly recommend him

This is the greatest dealership in service unit in the country! They are respectful, appreciative, and timely! They offer solutions and I trust them implicitly! I'm glad to be friends with Jenny Brown and her wonderful family! I highly recommend this dealership for any car purchase as they are remarkable all the way around!

Good

It was outstanding great customer service thank the Kevin K

Quick and Efficient truck repair. Very satisfied. Kevin in Service was great!

Professionally treated

I've had a windshield chip that I've requested to get fixed at my last two maintenance visits, and it's still not fixed. It's supposed to be part of the repair package that I bought with the truck purchase. I'm disappointed that you can't seem to make this repair happen for me. I feel like my request is being ignored because it's part of a prepaid repair package.

The whole Service Staff performed the Services terrific

JZ WAS A GREAT SALES REP.

perfect service

They were professional and accommodating

Super fast service!!! I didn't have an appointment and they took me anyway. Washed my car and final price was less than quoted. I'll never take my cars anywhere else.

Thank you Luis for taking such good care of my truck! Such a nice guy!

for the first time I can say I had a great experience, my new service rep is outstanding.

good first service experience.

It was perfect. Simon was great

Friendly and knowledgeable personnel

Sean still the Service Advisor to go to.

It was a quick and easy conversation and transaction. Charlie and the team we’re very accommodating to my tight schedule and made it easy for me to get a deal done with out impacting my personal and work schedule.

So happy with my new dealership! I just moved to San Diego, from Arizona, and this was my first time at Marvin K. Thank you to Sean for being so welcoming and professional.

Alex was very helpful.

JZ is amazing! Excellent customer services

KEVIN K IS MY GO TO GUY. BEEN WORKING WITH HIM FOR 20 YEARS. YOU HAVE A GEM THERE.

I brought my brand-new 2025 vehicle in for its first scheduled service, as well as to address an issue with the dashboard speaker, which sounded distorted. I hadn’t tested the radio when I initially drove off the lot, so I didn’t realize the speaker was defective until later—meaning the issue was present at the time of purchase. My appointment was scheduled for a Wednesday, and I understood the vehicle might be kept for up to two days for diagnostics. However, it remained at the dealership for a full week. During that time, I attempted to use the dealership’s text communication system daily to request updates, but received no responses. I then resorted to calling, and even then, my service advisor would take one to two days to respond. It wasn’t until the following Monday that I was informed the speaker had been ordered for overnight delivery and was expected to arrive Tuesday, with the vehicle ready by Wednesday. On Wednesday, I called around noon for a status update and was told the car would be ready by 3 p.m. I received a call around that time confirming the vehicle was ready and would be washed for pickup. However, shortly after driving off the lot—less than half a mile away—I noticed smoke coming from the exhaust. I immediately returned to the dealership. The technician inspected the vehicle and reported that oil had spilled around the engine and needed to be cleaned and dried. This raises serious concerns: if the car was in service for an entire week, how was this not caught earlier? Was a post-service test drive not performed? Even after the cleanup, I’m still experiencing smoke from the residual oil burn-off. This is extremely disappointing and frustrating, especially considering the vehicle is brand new. The dealership is not conveniently located near my home, and now I’m left questioning whether I should continue bringing my vehicle back to the same dealership for future service—or if I should seek support elsewhere.

called to get an oil change and promptly got a appointment the next day,

everything went smoothly

I appreciate the dealership, Sean was very thorough and the work was done quick! MKB will be the next dealership that I purchase a new car once we are in the market to jump into a newer Yukon XL! Thanks Team!!

I was very excited to purchase the new Sierra EV, but unfortunately, my experience with Marvin K. Brown has been extremely disappointing. While the truck itself is a wonderful product, several issues have surfaced that should have been disclosed or handled properly by the dealership. Paint Issues After taking the truck for window tint and protective coating, I discovered multiple paint blemishes and clear evidence of prior repairs. There are areas on the hood that were never painted, sections buffed with a rotary polisher that don’t match the rest of the finish, and even rocks and debris embedded in the paint. These defects were not disclosed at the time of sale and are very discouraging, especially given the cost of the vehicle. Lack of Support from Sales I reached out to Tanner, my sales rep, multiple times by call and text regarding these issues. Only one response was returned, which ultimately referred me to service. For a $100,000 vehicle, that level of support after the sale is unacceptable. Service Department Challenges When the control panel froze, I was referred back and forth between service, OnStar, and the dealership before finally reaching Josh Hayes, the sales manager. Josh was responsive and arranged a loaner and appointment, which I appreciated. However, when I met with service tech Sean at 7:00 AM, I was told my truck would be in for at least two weeks—just for a software update and installation of the front license plate. This timeline did not include: Replacing a scratched piece on the bed that Tanner had already admitted was the dealer’s fault. Addressing the paint issues. Installing the hard tonneau cover that has been on order since the purchase. Who wants to drive a loaner car for two weeks or more after spending $100,000? To compare, I called two GMC service shops in North County, and both confirmed they could handle the software update the next day. Overall Experience This is my ninth GMC vehicle, but by far my worst experience with both the sales and service departments. The lack of disclosure on paint issues, slow service response, and indifference from the team after the sale have been extremely frustrating. I regret not staying in North County and working with the Carlsbad dealership. GMC needs to address the widespread paint problems being reported by owners. But beyond that, Marvin K. Brown’s service department must improve its customer care. Right now, it feels like once the sale is complete, the customer is no longer a priority. I am disappointed. Would you like me to make this more concise for a dealership survey (hitting only the biggest issues in 2–3 short paragraphs) or keep it in this detailed letter style for maximum impact?

Tanner and Jade were great. Extremely professional, very helpful and personable. I would 10/10 recommend to a friend looking to purchase a new vehicle.

I never felt any pressure

Truck needed some work but didnt know about it till after i picked it up. Would have left it to get fixed had i known before picking it up

Quick and easy. Great Communication

Oscar was great customer service.

Kept me informed till my truck was ready

Arrived shortly before appointment time. Sean, my Rep, was on time and very helpful. Checked in and received estimate on service work. Got Lyft home. Sean called and car was ready for pickup. Dealer took care of Lyft back to pickup. Car was washed and ready to go. Was very pleased.

Sean Heinen did a great job setting my recall fix for the airbag exploder and the install team completed it and performed the safety and fluids check flawlessly. It’s always great to get the car back clean as a whistle and I can drive off confident that my vehicle not only looks good but is trustworthy on the road. Thank yoy

Got a very good deal and had the opportunity to work with several sales personnel and had a great experience! Maria got me started, Justin helped keep me interested and Kevin completed the deal! Bought my Denali and happy with my purchase! J. Jordan

Fast & Friendly Experience.

I dropped off my 2024 GMC Canyon for oil change on Saturday and they took me in on a very short notice! The service representative was really helpful and professional and I was given a call to pay for the service and my Truck was ready for pick up the same day! It was washed and I really appreciate it. Not like Honor GMC you have to wait weeks for an appointment and none of the Reps offers a car wash! Which is A simple appreciation to the Customer and keeping the Brand Name in a good standing when it comes to services provided! If I want to upgrade my truck definitely I will go to them! Thank you Guys at Marvin K Brown.

Excellent service that I have come to rely on!!!

Bbbb

Friendly and professional

Great job by Oscar and the tech team on the oil change and checking out the transmission of my truck.

I bought a new truck and within a week the soft tonneau cover started coming loose on the highway ,unsafe and inconvenient. When I first reported it, I was sent back and forth between sales and service with no response. Only once Greg White, the Service Director, personally took over did I start getting updates and progress. After a long wait for GM corporate, the cover was finally replaced, but unfortunately with the exact same model. I believe the design is defective and would have preferred a hard cover to avoid repeating the issue on a brand-new vehicle. While the process was slow and frustrating, I appreciate Greg’s persistence and communication throughout.

Take too long to repair the truck

Received great service from the advisor Sean. Issue with my truck was resolved by the team.

Communication exceeded my expectations. Sean and your service manager were very nice since I only had Google pay with me at the time and agreed to taking a check . That was nice of.them.

Everything went just fine, on time, and out early.

Sean was nice and informative. Work performed was under special conditions warranty so no cost to me. Thankful to my personal mechanic for finding that for me. The front service desk could use a class in etiquette. Flirting is not more important than customers. Unfortunately, I did not get the ladies names so I cannot distinguish between the two. But the second time I went in to the service area I had a much better experience the second time around with the lady on the right.

Reason I continue using your service is developed trust. Luis has done an outstanding response to our needs every time. After I live my car I know Luis will see that it is done right. Thank you Luis p

It was timely and all info was related to us.

It's nice

Alex is great. Best customer service of any of the rep working at Marvin k brown

JZ was amazing!!

Great loaner. Luis was fast and very informative

Easy and fast

Service

Customer Service was amazing

Service associate Luis was very helpful and professional.

Oscar and Greg are awesome. Always take care of me. All work done the same day and back on the road!

You guys failed to fine something wrong with my car even though I provided proof. Even my technician said that what I was experiencing shouldn’t be happening but still continued to blame it on me.

Having Kevin Kepner as my Service Advisor, I want to thank Marvin K Brown and the mechanics for there experience in doing an outstanding job for taking care of my car throughout the years.

Oscar Monroy is very helpful and a great person, very helpful,

Alex is my service manager and he is excellent. His manager Rob also took time out of his day to listen to some concerns I had. I received a call from the assistant sales manager, and I was grateful for the way they took time out of their day to listen to my concerns.

First service was great.

Luis is excellent...

JZ was great, met all of our needs and went above and beyond for us!

My experience was smooth and easy! I was originally told that the estimate for what I needed done on my car, would take 4-6 days. However it was able to get done promptly, and finish that same day I dropped it off. Sean Heinen helped me, and had excellent communication. I felt in the know at all times. Overall, it was a great experience. I will definitely be going back if I have any car troubles in the future. Very impressed overall.

Hi, I had work on my car done but the part that was needed to fix it completely was not available and was on Backorder from GMC National. This went on for weeks not being able to get the part. I know this is not the dealerships fault. GMC National needed to step up their game. The part finally came in. It was installed promptly and all is well now. I was able to have my car pass certification and have it registered for the upcoming year. What a relief. Th ank you. Simon was very persistent and stayed on top of things and kept me informed. 5 stars for him!

Wonderful experience MKB Class.

Outstanding and professional service from Sean Heinen as usual. His continuous updates on the transmission replacement on my Sierra Denali was helpful. He diligently got me a loaner 2025 Sierra AT4 during this recent return after the first OEM transmission turned out to be faulty. Sean is the best service advisor at MKB.

Everything went well. Sean kept me informed as to the status of the repair work in a timely manner.

Absolutely the best experience I have had buying a vehicle. Fair negations, ease of the transaction, and customer service were bar none. Anthony Chapparone was my sales rep and really provided a level of service I have not seen in any other car buying experience. He even personally delivered the car to my driveway to make my life that much easier. I couldn't recommend this dealership and Anthony enough to anyone. I will definitely be back to buy my next car here.

My service was done in a timely manner. Kevin was friendly and professional.

Great customer service and drop-off/pick-up service

It's a pleasure to take our cars in for service. Kevin Knepper is so knowledgeable and friendly

It was wonderful

Sean is great to work with.

MUY BUENA ATENCION, ME ATENDIERON DE FORMA INMEDIATA Y EL ASESOR ALEX RAZO MUY AMABLE Y ATENTO.

I had an oil change a new set of tires put on my gmc Yukon. The pricing at the dealership was extremely competitive and Oscar was my service associate. He did an amazing job helping me. Thanks.

Great customer service, fast service, and excellent quality work. The team was professional, efficient, and made the entire experience smooth and stress-free. Highly recommend this dealership to anyone looking for top-notch service!

Quick & easy experience.

Always a great experience! Greg White & Simon are very professional and customer friendly! Appreciate them!

Sean is always great, and I'm glad the tech was able to spot my bent rims before proceeding. Now I just need to figure out how to fix them :)

My Hummer 2025 was serviced on October 31, 2025 and I was disappointed. This is the third time I was serviced by Marvin K. Brown and it was my first time that I was not given a ride home. The first two visits, I was given a ride home. Also, I was told to wait because it only takes one hour, I ended up staying for two hours, despite I told them I'm working that day.

I spoke with Fred. He was awesome!!! He made it a smooth transition.

Everything went great overall. The only issue was when I was picking up my truck — I noticed the passenger-side mirror was folded in toward the hood, and the small concave mirror I had added for blind spots was broken off. It would’ve been nice if someone had acknowledged it or brought it to my attention beforehand. I would’ve much rather been told about it than found out on my own.

MKB always takes good care of my vehicles!

Oscar is a awesome representation of your company

1. When I 1st bought my car, there was some issues with my backup camera. You had my car for many days at a time. My backup camera issue was never resolved and no one ever found the Turbo problem even tho my check engine was on the entire time. 2. During an oil change appt at Midas, they diagnosed the Turbo problem, which turbscout to be a manufacturing issue so it must be repaired by Buick. I was told that when the parts were ordered, on 10/27, everything would be in within 7-10 business days and it would only take 1 day to complete the repair. Which I explained that urgency was important as I needed to be in LA on the 8th and having the car in optimal driving condition would be preferred to the alternative. When I spoke with Alex on 11/4 (after calling the service department multiple times attempting to reach someine), he said all but 1 part had arrived and would contact me when it did, or that overnighting the last part was an option. It's now the 9th, I'm in LA with a car that continues to 'decrease power' constantly and never heard from anyone the rest of the week. Your staff are all very friendly and are great at saying what what customers want to hear. But, at the end of the day, I'm left tapping my fingers without a car in optimal condition. It's disappointing.

As always friendly and professional.

Like always, Kevin Knepper is a true professional that always delivers stop quality service. My vehicle was back in 2 days for warranty work and I’m happy. Thanks again MKB

Everything was done in a timely manner. I had planned to wait, but I was offered a Lyft ride home, and back. That worked at well.

Everything went very smoothly

Kevin Knepper is a great assets to the MKB service department. He is very knowledgeable and helpful explaining what needs to be done and why. he always does a great job for us.

It was a nice straight forward experience. Gary was great to deal with.

My technician was friendly and provided helpful information.

Excellent customer service

Had a long wait after I was advised vehicle was ready for pick up.

Quick easy and Luis was professional

Service was good

Oscar was very kind and successfully upsold me to purchase additional services. Unfortunately - the main reason I made an appointment and brought my car in was to replace an airbag (concerning a recall). I was informed the replacement airbag had a tear in it. In addition, the new airbag won't be for 7-10 days because it needs to be inspected. Makes me wonder why the one today have a tear. I made the appointment about 2 weeks in advance. It is not convenient for me to go to the dealership. And of course the additional services were completed, so I had a bill to pay. I'm extremely disappointed. I heavily regret having my car serviced there.

I brought my GMC Yukon Denali in for a recall service. Although Kevin Napier was amazing with every interacvtion I've ever had with him and a great guy. I was very disappointed the stupidity of the policy that he said he was required to follow. He told me that I could have a rental car that they would cover up to $40 or $50. But I have a second car at home and didn’t need it and it would be an inconvenience to jump through the hoops to get and return the rental car. I asked for simply a ride back to my house. I was told that it was too far away and they wouldn’t cover it, so my only option was to pay for my own ride which was $58. I asked if we could split or reimburse up to the amount of the rental car, but he said he wasn’t allowed to do that. Seems very foolish way to treat a long time customer who has used Marvin K Brown since I bought a Cadillac there nearly 15 years ago, working with Merle Porter…

Was able to wait for setvice

I was able to get an appointment for the next day. Sean continues to be the best in the business. Got me out within a day on a MAJOR repair. No upsell. So thankful for his help.

Great. Fast and professional

Great experience! I worked with Anthony when leasing my GMC, and he was great to deal with. He was straightforward, helpful, and made the process simple. No pressure and no hassle, just solid customer service.

JZ, my salesman, was excellent. All my many questions were fully answered. I especially appreciate how he took the time to explain the “dashboard screen”. He was kind, professional, and made it his mission to ensure I was happy with my purchase. Requested I come back the next day for mounting the front tag and placement of floor mats. He was immediately available when I arrived, and made it all happen within an hour. Great job! Also, I must make note of Juan, who did the mountain of paperwork to finalize the sale. Over the years, I have bought a number of cars from your dealership. He, by far, is the best at what he does.

They were very professional I would recommend them to anyone

Excellent service and professional staff.

Great, friendly. The only thing was that they must have given me the complimentary carwash prior to the weekend because it was

I want to share my experience purchasing my first truck from Marvin K. Brown GMC. The staff were knowledgeable, made me feel welcome, and guided me through the process with clarity. Mr. Gary Pacini ensured that every step was smooth and stress-free, making my purchase exceptional. His professionalism is an asset to your company. I would encourage friends and family to buy from your company.

Luis's customer service was great as was the service on my vehicle.

Kevin has been helping our family for over 20 years he is always great went above and beyond this tims

Kevin is by far the best!

Alex was a great service advisor and the work was clean and professional

MKB has the best service representatives, more important the best best service advisor leader Greg White. I have been to many of the best so called dealers in SD over the years which includes other marks not related to GM and the knowledge the service representatives have is second to none. Their professionalism and being able to correspond to everyone visiting the store is a positive experience not all the stores I have visited have. Even if one of the advisors is not assigned to you they treat you as if you were. Where does that happen today? Greg White as the head is an example of what a true leader must be in todays world. Those that work with him are in my opinion qualified to lead any dealership in town. I just hope they continue to be a team at MKB.

Experience was fine. the Labor prices are insane

It was fast and Alex was very helpful.

Great work very fast good price

Always a good visit for service on our 2000 Yukon, which has never been treated by anyone but Kevin at MKB! Her longevity is a tribute to the excellent care she has received! Thank you Kevin and all the support personnel!

????????

Our car was serviced but all repairs were not completed. Our sunroof had a leak I specifically asked for the to be serviced inside due to the defective sunroof. All interior was soaked when car was returned. Unacceptable truly terrible service.

Repairs were done quickly.

Once again, Sean H. delivered. Very content with the results. Thank you, Sean and mkb. 😁🙏

Went in for a routine oil change Kevin always takes good care of my truck and me.

Service was good; however, it took nearly 2 an1/2 hours to complete the service for a simple oil change with an appointment

Kevin K Service Mgr. and the service technicians did a fantastic job in servicing my Regal 18.It passed their inspections. Thank you very much for all your help.

Purchasing the truck went well. There was some back and forth, but I feel like MKB understood my side of the negotiation.

Great!

Just great service

the services that Sean Heinen gave me was excelent! on time (even before scheduled), and perfect follow up!

Very good service and friendly service advisor.

After having my car serviced by Marvin K Brown, I know I can get on the road.and have no problem traveling. I wanted thank Kevin Knepper as my Service Advisor throughout the years.

Everyone was wonderful. Kevin was extremely helpful and communicative. Also, the Hertz rental person (name forgotten) was so easy to work with.

Excellent service. Luis was great

As always excellent service Alexander Razo and the team did an amazing job A+

Oscar is the best, he is on time and very informative about his time with me. 5 stars

Excellent work & Thanks to Kevin for all the help

My vehicle purchase experience was easy and pretty simple. All of my questions were answered in a straight forward way. Gary was good to work with.

Justin was an extemely easy sales professional to work with. Jade put no pressure to upgrade warranties, Which was great in my opinon. I dont like pressure. Also did not have to work with a sales manager which is also a PLUS. A very low key car buying experience,which for the buyer is fabulous.

Fantastic customer service.